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Book A Demo3D Designer — your complete solution for customization, collaboration, and production, perfect for merchandise and personalized products.
Learn moreYou can customize colors, patterns, print designs, labels, and additional features like hangtags or neck labels. The configurator allows you to visualize every change in real time using a responsive 3D model. You can configure multiple products (e.g., T-shirts, hats, bottles) with unique 3D models and options.
You can configure virtually any product that can be represented in 3D or has customizable surfaces. Common examples include apparel (T-shirts, hoodies, shoes), accessories (hats, bags, jewelry), drinkware (cups, bottles), promotional items (phone cases, notebooks), packaging, and more. The platform supports both simple products with one print area (e.g. a logo on a mug) and complex products with multiple customization zones (e.g. different parts of a sneaker or multi-sided prints on a box). You can even enable component selection for configurable products – for example, letting customers choose different parts or colors of a product in 3D. The flexibility of 3D Designer makes it suitable for many industries, from fashion and sporting goods to furniture and electronics. If your item doesn’t have a ready 3D model, our 3D Modeling service can create one so it can be used in the Designer (see 3D Modeling FAQ below).
Yes, our software is ideal for sublimation printing and garment finishing, ensuring precise customization and professional results. We also offer automated creation of production files and Bills of Materials based on the design or configuration.
Yes, the 3D Designer integrates seamlessly with platforms like Shopify, WooCommerce, and others via API or embedded iframes. We offer pre-built modules and custom integration services.
Yes, the 3D Designer allows full 360° rotation, zoom, and pan to view the product from every perspective.
Absolutely. The interface is fully responsive and optimized for mobile and tablet use.
Yes, you can control which options are available per product and even part of the product.
Yes, the system supports conditional display logic for advanced customization flows.
Onboarding 3D Designer is designed to be straightforward, with our team ready to help. Here’s how to get started:
1. Sign up and access the platform.
2. Add your products
3. Setup automated output files (optional)
4. Integrate with your website or webshop
5. Testing and launch
Yes, the 3D Designer can be themed and customized to blend into your website’s look and feel. We understand that a seamless brand experience is important.
You can add your logo and adjust color schemes of the designer UI (buttons, backgrounds, highlights) to match your brand’s colors. This makes the design tool feel like a natural part of your site, rather than a third-party widget.
If you need a level of customization beyond the built-in settings, our Custom Features service can even implement bespoke UI/UX changes for you.
Manage every detail of your customizable products, from 3D models and print templates to options and integration. The system supports structured workflows and scalable product catalogs.
Learn moreYes, you can upload your own 3D models in supported formats (GLB/GLTF), and apply your design mappings, patterns, color groups and more. Our team can also assist with model optimization.
Absolutely. You can link multiple 3D models (e.g., S, M, L) to a single product and define size-based restrictions or mappings.
You can create color libraries and texture sets that are shared across multiple products, ensuring consistency.
Yes, configuration options can be conditionally assigned or hidden per product or product group.
Yes, each product can be set to "inactive" so it doesn't appear in the frontend but remains editable in the backend.
Each product can have one or more linked print templates per size.
Yes, there's a private preview mode that simulates the customer experience without making the product live.
Automate tasks like print file generation and file exports to streamline operations. Triggers and rules help reduce manual work and ensure production accuracy.
Learn moreYes, for each custom design order, the platform generates print-ready files in industry-standard formats. Common outputs include PDF (for a scalable, all-in-one document), PNG (high-resolution raster image, e.g. 300 DPI), and SVG or EPS (vector formats for crisp lines and logos). These files contain the customer’s design laid out to the correct dimensions of the product’s print area. In cases of specialty production, other formats can be generated as well – for example, DXF for engraving or cutting, or even 3D model files (like STL) if the product itself is created via 3D printing. The goal is that you receive ready-to-use files for manufacturing: no further editing needed. You can also download the original assets the customer provided (e.g. the original image file) if needed for reference. All files are conveniently bundled with the order details for easy access.
Yes, emails can be triggered for design approvals, order updates, or failed validations.
Yes, the system can check for missing areas, invalid colors, or rule violations before finalization.
Yes, SKUs and barcodes can be automatically generated based on configuration parameters.
Yes, data can be sent to ERPs, CRMs, or PIMs via API or webhook.
You can access the order or inquiry via the order dashboard. If the 3D Designer is connected to a webshop, each order is automatically linked to the webshops order.
Yes, your business partners like decorators or suppliers can access orders. You can manage which information and order they can access.
The Designer is built using modern web technologies with support for optimized GLB models and scalable architecture. Performance is tuned for cross-device compatibility and large-scale configurations.
Learn moreShoppers can typically upload common image formats like JPEG, PNG, or SVG for logos and graphics to place on the product. The tool will warn if an image is too low-resolution to print clearly (to ensure good quality).
Yes, you can.
The base product templates are 3D models (or 2D templates) configured in the system. These models are usually uploaded in formats like OBJ, FBX, GLB (glTF), or similar.
We support the latest versions of all major browsers such as Google Chrome, Firefox, Microsoft Edge, Safari, etc. Both desktop and mobile browsers are supported.
Yes, data can be sent to ERPs, CRMs, or PIMs via API or webhook.
Yes. Through the admin settings, you can enable or disable certain features to simplify the interface. For instance, if you only allow text and not image uploads, you could hide the image upload button. Some layout elements are configurable (like the position of the preview or the tool panel).
If you need a level of customization beyond the built-in settings, our Custom Features service can even implement bespoke UI/UX changes for you.
No, it will not. We know fast loading is critical. That is why we have engineered our solutions to be performance-conscious.
Seamlessly connect the Designer with eCommerce platforms, ERPs, CRMs, and APIs. Data flows in both directions, allowing real-time syncing of products, configurations, and orders.
Learn moreWe offer integration support for all major e-commerce platforms to make deployment easy.
If you’re on a custom or less-common platform, we can integrate via an API. We can embed the 3D Designer widget on your site and communicate with your backend. For instance, you can open the designer in an iframe or modal on a product page, and use our API to retrieve the generated design outputs and attach them to orders. This gives maximum flexibility for unique use-cases.
No. Once integrated, the workflow is smooth – when a customer customizes a product and checks out or sends a inquiry, the final design files (and details like chosen options) are automatically attached to the order in your e-commerce system and to the 3D Designer dashboard. This seamless synchronization means no manual steps to collect designs; it’s all automated.
Yes, you can. If you sell across multiple online stores or marketplaces, you can usually connect them to a single 3D Designer account. The platform supports linking additional stores so you can maintain designs in one place
We provide onboarding, live training, detailed documentation, and ongoing support to help your team succeed. Dedicated success managers are available for you.
Learn moreWe pride ourselves on offering strong customer support to ensure you succeed with the 3D Designer:
- Documentation & Guides
- Onboarding assistance
- Technical Support
- Customization support
- Training resources
In short, you’re not on your own after subscribing – we’re here to help at every step to ensure you and your customers get the most out of 3D Designer.
We maintain a detailed online knowledge base and user guides covering everything from installation to advanced configuration. These step-by-step guides (with screenshots and videos) help you self-serve for most tasks. For example, you’ll find instructions on installing plugins on various platforms, how to set up a new customizable product, how to retrieve print files, etc.
Yes. During your initial setup, our team is available to assist. We offer live training sessions or walkthroughs upon request.You have a dedicated onboarding specialist who will help configure your first products and ensure your integration is correct. Essentially, we don’t just give you the software – we help you get up and running smoothly.
If you encounter any issues or have questions, you can reach our support through email, chat, or phone. Our support team can help with troubleshooting, answer usage questions, and even take feature requests. We strive to respond quickly and resolve any problems.
If you need something adjusted or a new feature, our team can advise possible solutions. Minor tweaks might be handled through support if feasible, or for larger requests we might involve our development team via the Custom Features service. We work with you to make sure the platform meets your needs.
Beyond direct support and written documentation, we provide resources like tutorial videos, webinars, and FAQ articles. These cover common how-tos (e.g. “How to add a new product to the Designer” or “Best practices for preparing product images”). We also occasionally host live webinars or release blogs with tips on increasing conversions with 3D and showcasing successful client use-cases, which can inspire your implementation.
The 3D Previewer is a visual tool for reviewing, sharing, and approving designs in a realistic 3D environment. It enhances decision-making by simulating final products before production.
Learn moreThe 3D Previewer is a tool for showcasing 3D product designs and gathering feedback/approvals from others. Think of it as a 3D viewing and collaboration platform. Whereas the 3D Designer (above) is for customers to personalize products before purchase, the 3D Previewer is for situations where you have a 3D model or design ready and need to share it with teammates, clients, or stakeholders for review.
Sharing a design via 3D Previewer is simple and works through web links (no special software needed for viewers). Here’s how it typically works:
1. Upload your design
2. Generate a share link
3. Reviewers click, view & interact
Reviewers can freely rotate the model 360°, zoom in on details, and view it from any angle. This helps them examine specifics like patterns, colors, or component details closely.
No. If your design is confidential, you have options to ensure it’s shared securely. You can set a password on the link or an expiration date, or require the user to create an account to verify identity – these options are availabel and you can decide which way you want to choose. At minimum, the links are unlisted (only those you send can open it), and you can disable a link at any time to revoke access.
No. By default, reviewers do not need any design software or even an account to view and comment, which lowers any barriers.
Yes, 3D Previewer is web-based like our Designer, so it runs on any device.
The 3D Previewer is offered as a separate (but complementary) product in our lineup. Not every 3D Designer user will need the 3D Previewer and vice versa, so we’ve made it modular.
Users can leave feedback, comments, and approvals directly on 3D designs. Real-time collaboration and version tracking ensure clarity and accountability across teams.
Learn moreThe 3D Previewer is interactive for reviewers and provides tools for clear feedback:
- 3D Inspection
- Commenting and annotations
- Approval workflow
- Notifications and discussion
- Multiple reviewers
Reviewers can leave comments directly in the 3D Previewer. There’s a sidebar for comments where they can type feedback. What makes it powerful is they can attach comments to a specific part of the model – for example, clicking a point on the model and adding a comment pin there.
This creates a marker so everyone can see exactly what part the comment refers to. For instance, a comment might read “Make this logo bigger” with a pin on the logo area, or “The handle looks too thick here” pinned to the handle of a mug. This spatial context makes feedback clear and actionable.
The tool streamlines the approval process. Reviewers can mark the design as “Approved” or “Needs changes” within the interface once they’re satisfied. If multiple people are reviewing, each can give their input, and you (the owner) can see an approval status. Once approved, you have a documented record that the design was accepted, which is great for avoiding later disputes.
Yes, you’ll typically get notified via email when someone comments on your design. This keeps all design-related conversations in one place.
Yes, you can share the link with as many people as needed. Everyone’s comments will appear in the shared space, allowing a collaborative review. People can also see each other’s comments to avoid duplicate notes and to agree or build upon feedback.
The Previewer supports high-resolution previews, environment lighting, and smooth performance on all devices. It's optimized for reviewing models with annotations and visual accuracy.
Learn moreThe 3D Previewer supports the following file formats: .pdf, .svg, .ai, .png, .jpg, .jpeg
Yes, 3D models which work in the 3D Designer work also in the 3D Previewer. Once the 3D model is created, you can use (not only) for both software solutions.
We support the latest versions of all major browsers such as Google Chrome, Firefox, Microsoft Edge, Safari, etc. Both desktop and mobile browsers are supported.
We offer professional 3D modeling tailored for configurators, including clothing, packaging, and product components.
Learn moreAbsolutely! Depending on your needs and wishes, we create the necessary 3D models for you.
The 3D Modeling service includes:
- Professional 3D model creation
- Optimized for web and AR
- High fidelity and true to life
To create a model, we typically ask for reference materials. This could include product photographs from multiple angles, any design files or blueprints, physical measurements (dimensions, weight if relevant for scale), and details on materials/colors. The more info you provide, the more accurate the model. If you have an existing 3D model that’s not web-optimized (e.g., a high-detail CAD model), we can also take that and retopologize/simplify it for web use. We’ll discuss with you to ensure we understand the level of detail needed.
Yes. In general, we talk about a "Basic" and a "Premium" 3D model.
The basic 3D model provides great quality, has the best performance and covers some important details.
The premium 3D model provides the highest standards, has a great performance and covers all the important details which are important to you.
The time to create a model depends on complexity. A simple object (like a basic mug or box) might be done in a day or two. A very complex item (say a bicycle or a detailed shoe) could take a week or more. We will give you an estimate after reviewing your product. We understand speed might be important, so we do our best to accommodate deadlines, and we can prioritize or expedite if needed.
Sorry, we can only say: It depends.
In mainly depends on the following factors:
- Starting point (sample products, drawing, pictures, technical drawings or sewing patterns)
- Level of detail
- Similarities between similar products
The 3D model creation process is simple and straight forward:
1. Initial meeting to understand the needs, wishes and how it will be used.
2. Receiving your reference material.
3. Creating the 3D model
4. Revision process
5. Finalization
Our Custom Features service is essentially our ability to build bespoke functionality or UI enhancements on top of our platform, tailored to your requirements. We recognize that every business might have unique needs, so this service ensures the platform can meet those needs.
Yes, we offer customization of the 3D Designer and the 3D Previewer by up to 100%. We can develop truly unique and stand-out solutions, based on the existing and strong development base.
Simply reach out to us with your idea or requirement. This could be via our support channel or through your account manager if you have one. We’ll usually schedule a call or email exchange to gather details – understanding the use case and why you need the feature helps us propose the best solution. Our product/development team will then scope it out. We consider the technical feasibility and the effort required. After that, we’ll provide you with a proposal including what we will deliver, the timeline, and the cost. You can adjust or prioritize parts of it as needed.
The cost depends on the complexity of the request. Minor tweaks (like adding a small UI element or a new output template) might be done at a nominal or no cost for loyal customers, especially if it’s something we see value in adding for others. Larger projects (like building a complex new module) will have a development cost. We’ll quote either a fixed price or an hourly rate with an estimate. We strive to be fair and transparent – you’re essentially hiring our expert developers who already know the platform deeply, which is often more efficient than hiring outside. As for timelines, small features could be delivered in days or a couple of weeks. Bigger developments might take several weeks to a few months if it’s very involved. We’ll clearly communicate the schedule and keep you updated along the way.
Yes. We develop custom features in a way that the 3D Designer and the 3D Previewer stay compatible.
Beyond the 3D tools themselves, we offer full eCommerce and web development services to help implement these tools and elevate your online store or website. We know that integrating a 3D customizer is just one piece of the puzzle – you might need a well-designed webshop around it.
Learn moreYes, our web development team can build you a complete eCommerce website from the ground up, or revamp your existing one. This includes front-end design (UI/UX), back-end development, and setting up all the functionalities you need for online sales (product catalog, cart, checkout, payment integration, etc.). We can create a visually stunning and user-friendly site that highlights your products and seamlessly incorporates our 3D Designer or Previewer wherever appropriate.
We have experience with popular eCommerce platforms like Shopify, WooCommerce (WordPress), Shopware, BigCommerce, and others. If you prefer to use one of these systems, we can develop your site on that platform, leveraging its ecosystem (for example, using Shopify’s theme framework or WooCommerce’s plugins as needed). We’ll customize the theme to match your brand and ensure the 3D tools integrate perfectly (via our plugins or custom code).
After building your site or features, we don’t just disappear. We can provide ongoing maintenance – keeping software up to date (CMS updates, security patches), adding new features as your business grows, and of course, supporting any issues. If you prefer, we can also train your internal team on how to manage the site (for content updates, adding products, etc.) and then be on-call for bigger changes.
If you need something more bespoke or scalable, we can also do custom web development using frameworks (like a React or Next.js front-end with a custom backend). This headless approach can be beneficial for advanced needs, and we’ll ensure our 3D components work in that architecture. Essentially, we’re not limited to templates – we can code custom solutions as required.
Regarding refreshing unique webshop you have to speak with our experts first to give you a clear answer.
Yes, we do that. We can integrate your eCommerce, the 3D Designer and the 3D Previewer with other systems – ERP, CRM, inventory management, etc. If you use platforms like Shopify and need to connect to a fulfillment center or if you have a custom order management system, we can set up those integrations. Our goal is a unified system where, for instance, the moment a custom product is ordered via the 3D Designer, it flows through your backend process without manual intervention.
If your needs go beyond a typical shop – say, a custom portal for clients, or a configurator tool that’s separate from a shopping cart – we can develop that too. For example, we could create a bespoke product configurator app on your site that uses our 3D engine but with a unique interface or flow that you envision. Or maybe a virtual catalog or a 3D-rich landing page. We love creative projects!
Find answers to common questions about using the platform, managing your account, and accessing key features. This section helps you understand the big picture and everyday workflows.
Yes, the platform supports multilingual content. You can customize translations for both the frontend and backend.
The 3D Designer is an interactive configurator focused on customization and automated file generation. The 3D Previewer is ideal for collaboration, client feedback, and showcasing uploaded design work.
Yes, our platform supports multi-user access with role-based permissions. You can assign different access levels such as admin, editor, or viewer.
Not at all. The interface is user-friendly and designed for non-technical users. We also provide templates, presets, and tooltips for guidance.
We release updates regularly—bug fixes weekly and new features monthly. All updates are automatically applied with zero downtime.
Yes, we welcome feature requests. You can directly contact our support team.
Yes, we provide staging or test environments so you can try changes safely before pushing them live.
Learn about our pricing and upgrade options. We offer flexible subscriptions to fit businesses of all sizes.
Learn moreYes, it is. We provide a free 14-days trial to evaluate the platform’s fit for your needs. During trial you get full access to features to test it out with sample products in a dedicated test environment.
For a fee of 99€ we create one 3D model of one of your products. You can use it for product inquiries for 60 days.
For a monthly fee of 99€ for six months, we create up to three 3D models. You can use them for product inquiries.
Yes, we offer a whitelabel option.
We offer flexible licensing to fit businesses of different sizes. The 3D Designer is provided as a software-as-a-service (SaaS) subscription. For very large clients or those who require on-premise deployment (rare, since cloud is standard), we can discuss enterprise licensing or custom agreements. But for most, the subscription model provides the best flexibility.
Learn more about the pricing on our Pricing webpage:
No. Because it’s SaaS, you generally pay as you go, rather than a large one-time license fee. This includes ongoing updates, hosting, and support in the cost. It also scales – you can upgrade your plan as your usage and needs grow. You and your business are profiting from ongoing updates, upgrades, improvements and our research and development. This is how we can ensure that our users always have access to one of the most modern and advanced software by staying highly competetive.
Join our partner program to resell, integrate, or build on our platform and earn commission. Enjoy access to resources, co-branding, and dedicated partner support.
Our Partner Program allows agencies, freelancers, and integrators to resell our solutions or integrate them into client projects with revenue sharing.
Agencies, 3D designers, or print providers with relevant experience.
No, joining is free. Some tiers may require a minimum number of active clients.
Yes, white-labeling is available in the partner program, with your branding and domain.
Yes, we provide brochures, presentations, videos, and technical documentation.
Yes, training is included. We’ll show you how to configure, present, and sell the software effectively.
You can fill out our online partner application form, and we’ll contact you for a short introduction call.
We prioritize data protection with encrypted storage, secure APIs, and enterprise-level hosting. Your data and your customers' privacy are always safeguarded.
We take security and data privacy very seriously. Here’s how we protect your and your customers’ data:
- Encrypted data transfer
- Secure data storage
- Account security
- Isolation and access control
- No misuse of content
- Backups and reliability
We’ve implemented strong technical and organizational measures to safeguard data. You can confidently use our products and services knowing that security is a top priority. If you need more detailed info (for compliance questionnaires, etc.), we can provide documentation of our security architecture and practices.
All data exchanged between users, your site, and our servers is encrypted in transit using TLS (SSL). This means when a customer uploads an image or saves a design, that information is sent securely and cannot be intercepted.
Any design files, assets, or personal information stored on our servers is encrypted at rest using industry-standard encryption (AES-256).
Your admin account and dashboard are protected by secure authentication. We highly encourage strong passwords and offer two-factor authentication for account logins to prevent unauthorized access. You can manage user roles if you have a team (so, for example, only certain people can download print files or change settings).
Each client’s data (your product models, designs, etc.) is logically separated from others in our cloud. We have strict access controls internally – our staff will only access your data when necessary for support, and even then, under rigorous policies. Your customers’ design files are only available to you (via the platform) and not visible to other merchants.
Designs your customers create are yours. We do not claim any ownership on the user-generated content. We will never sell or share your design data or customer information with third parties.
Yes. Data is backed up regularly and stored redundantly, so your information is safe even in the event of hardware issues. We have disaster recovery plans in place to prevent data loss.
Our experts are ready to assist you with any inquiries.
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