❓ Frequently Asked Questions

Get Answers to All Your Questions

Find comprehensive answers about our 3D Designer, 3D Previewer, services, and everything you need to know about implementing 3D customization in your business.

3D Designer

6 categories

3D Previewer

2 categories

Services

2 categories

General

2 categories

3D Designer

Everything you need to know about 3d designer

General (3)Product Management (2)Print Files (3)Technical (2)Integration (4)Support (3)

General

The 3D Designer is an interactive, browser-based platform that allows customers to customize products in real-time 3D. Customers can change colors, add graphics, modify text, and see their changes instantly on a realistic 3D model. The system automatically generates production-ready files once the design is complete.

Our 3D Designer works with a wide range of products including clothing (jerseys, t-shirts, hoodies), signage, packaging, promotional materials, and custom merchandise. We can create 3D models for virtually any customizable product that benefits from visual configuration.

Our 3D previews are highly realistic, showing accurate colors, textures, materials, and lighting. We use professional 3D modeling software and advanced rendering techniques to ensure customers see exactly how their final product will look.

Product Management

New products are added through our admin panel, where you can upload 3D models, define customization options, allow team configurations, control which parts can be edited with colors, patterns, logos, or text, and upload unlimited designs

Yes, you have complete control over customization options. You can enable/disable specific features, set color palettes, define text areas, control graphic placement, and establish design rules for each product individually.

Print Files

Once a customer finalizes a design, the system instantly generates a production-ready file in the background. All necessary print data, scaling, and formatting are handled automatically — no manual preparation required.

Each file includes professional color conversion, vectorized text, automatic scaling, integrated cutting lines, orientation markers, and production data such as order numbers and barcodes — everything needed for immediate production.

Automatic file generation saves significant time and effort by eliminating manual setup. It ensures consistent, production-ready results, reduces errors, and helps lower production costs through efficient workflows.

Technical

The 3D Designer runs in any modern web browser (Chrome, Firefox, Safari, Edge) and works on desktop, tablet, and mobile devices. No plugins or downloads are required — customers can access and use the Designer from anywhere

Our 3D Designer is fully optimized for mobile devices with responsive design and touch-friendly controls. The 3D rendering is optimized for mobile GPUs while maintaining visual quality.

Integration

The 3D Designer integrates seamlessly with Shopify out of the box. WooCommerce is also supported, though we verify compatibility individually due to custom setups and version differences.

Yes. We can connect the 3D Designer to other platforms or custom systems upon request. Our team reviews each setup to ensure smooth and reliable integration.

Yes, the Designer can be embedded via iframe or integrated into your existing software. In Shopify, customers can move directly from your store into the Designer and back — with their customized product automatically added to the cart for a seamless experience.

Yes, the Designer includes automated email and cloud integrations. It can send customized order confirmation emails with a link to the 3D design and automatically upload print files to connected cloud services like Google Drive for easy access and production sharing.

Support

All plans include technical support, setup assistance, training materials, and ongoing optimization.

Standard implementation takes 2-6 weeks depending on complexity. This includes 3D model creation, platform integration, customization setup, testing, and training. We provide a detailed timeline during the consultation phase.

Yes, we provide comprehensive training including admin panel usage, product management, customer support procedures, and best practices. Training is available via video calls, documentation, and hands-on sessions.

3D Previewer

Everything you need to know about 3d previewer

General (2)Collaboration (2)

General

The 3D Previewer is focused on showcasing and sharing completed designs in stunning 3D detail. While the 3D Designer allows customization, the 3D Previewer is for presenting final designs to clients, stakeholders, or customers for review and approval.

Yes, you can generate shareable links that work for anyone with the URL. Recipients can view the 3D preview, rotate the model, zoom in/out, and see all design details without needing to create an account or install any software.

Collaboration

The commenting system allows team members to add contextual comments directly on the 3D model. Comments are pinned to specific locations and include threaded discussions, @mentions, and notification systems to keep everyone informed.

The system includes a built-in approval flow that allows you to send multiple design proposals or products at once. Customers can review all designs in one place and approve their preferred versions directly.

Services

Everything you need to know about services

General Services (2)Consulting & Strategy (2)

General Services

We offer comprehensive services including 3D model creation, webshop development, custom integrations, training, ongoing support, and consultation services. Our goal is to provide everything you need for successful 3D customization implementation.

Yes, we provide custom development for unique requirements including specialized integrations, custom features, branded interfaces, and workflow automation. Our development team works closely with clients to create tailored solutions.

Consulting & Strategy

Absolutely. We provide strategic consulting to help you identify the best products for 3D customization, optimize your customer journey, plan implementation phases, and maximize ROI. Our consultants have experience across multiple industries.

Yes, we analyze existing processes and identify opportunities for improvement. This includes workflow optimization, user experience enhancement, conversion rate optimization, and integration improvements.

General

Everything you need to know about general

Pricing & Plans (2)Getting Started (2)

Pricing & Plans

We offer flexible pricing based on your needs. 3D Designer starts at €199/mo with additional costs for production-ready files and advanced features. 3D Previewer starts at €50/mo.

A one-time setup fee applies, tailored to your selected features and package. The exact amount is discussed during the initial consultation. Our pricing remains fully transparent, with clearly defined monthly costs and optional add-on services like 3D model creation, custom development, or premium support.

Getting Started

Start with a free consultation where we discuss your needs and demonstrate our solutions. Then we can provide a customized proposal

We need to understand your products, customization requirements, expected volume, integration needs, and timeline. A brief consultation call helps us provide an accurate quote and implementation plan.

Still Have Questions?

Our support team is here to help you with any questions not covered in our FAQ.

Email Support

Send us your questions via email

Ready to Get Started?

Schedule a free consultation to discuss your specific needs and see how our solutions can transform your business.

Ready to Transform Your Business?

Join our platform and transform your sales process and saving valuable time on communication and design creation with interactive 3D product customization.

Ready in 2 weeks • Easy to start • For all business sizes